Away days & presentations
 

Understand every step of your clients' experience, from initial contact to final invoice and identify exactly where to improve. Our client journey mapping workshops uncover the friction points and opportunities that impact both loyalty and revenue.

• Mapping workshops for practice groups

• Internal alignment between legal and support teams

• Actions plans that turn insight into outcomes

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We also offer presentations for firms to show the importance of listening to the client, these can be tailored to your strategy and include exercises if required.