The Client Pillar works across four connected areas;

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business development and marketing

partnership and team dynamics

client experience and strategy

coaching and training

 

In practice these rarely sit in isolation. A marketing problem is often a partnership-alignment problem underneath; a strategy only works if the team delivering it is coached and trained to carry it out.

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That range comes from founder Katherine Neylan's 25 years working across professional services, charity, education and membership organisations, most of it spent doing this kind of work from inside firms — as a board-level director, not an outside adviser parachuted in for one project.

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Proven at scale

• Took one law firm's turnover from £9m to £30m over nine years, as board-level Director of Business Development, Marketing & Transformation

• Delivered accredited business development and marketing training to KPMG, PwC, EY, Allen & Overy, Freshfields and the BBC

• A decade advising Partnership Boards on strategy, budget, governance and risk

 

Governance and trust

• Trustee, Royal Yachting Association Foundation

• Former Non-Executive Director, Master Gunner's Committee, St James's Park

 

Qualifications

• Chartered Institute of Marketing — Diploma and Fellowship

• PRINCE2 and PRINCE2 Agile Project Management

• Life Coaching and Counselling qualifications

• NVQ Level 6 (Post Graduate) and Level 6 Assessor